---
title: "Adaptable Guest Journey"
description: "Split every reservation into stages and let the journey adapt itself — each stage decides what the guest sees in the app, and your messages are scheduled across the whole timeline."
url: "https://www.holidayhero.com/adaptable-journey"
---

# Adaptable Guest Journey

### Guest Journey · Adaptable Journey

The right thing, at the right moment.

Split every reservation into stages — booked, pre-arrival, check-in, in-stay, check-out, after. Each stage decides what the guest sees in the app, and your messages are scheduled across the whole timeline. The journey adapts itself as the stay moves on.

### Stats

6+

#### stages you control

1

#### timeline, every channel

0

#### manual sends

## Widget

Automation live

Scheduled

Shown in app

### Guest journey

Villa Maritiem · back office

Scheduled messages

Shown

Hidden

Auto

Schedule a message

## Band

One reservation, split into stages. Every screen and message, timed to the moment.

### In the back office

### Set up each stage once.

Pick a stage on the timeline to choose what's shown in the app and which messages go out — then it runs on autopilot for every guest.

### The whole timeline

### Communication, scheduled across the stay.

### Why it works

### Less noise. Better timing.

#### The right info, on time

Guests only see what matters for where they are — no clutter, no premature door codes.

#### Messages on autopilot

Schedule once across the timeline and every guest gets the right nudge, on every channel.

#### Adapt per property

Different stages and rules per brand, property or guest type — reuse a template or start fresh.

#### More engagement & revenue

Well-timed upsells and nudges land far better — and the whole thing runs without staff time.

### See it in action

### The real thing, up close.

Real screenshots of the back office and the guest app, stage by stage.

### Shots

Journey & stage builder

Scheduled messages

### App

Pre-arrival

Check-in

In-stay

Back office

App

### See it for real

### Walk a stay, stage by stage.

Scan the QR or open the demo to see how the guest app changes as the journey moves on.

Scan with your phone