---
title: "AI Concierge — every guest message, answered & actioned"
description: "An AI concierge that reads, translates and resolves guest conversations across every channel — checking the PMS, booking the table and posting it to the bill. Escalates only what genuinely needs a human."
url: "https://www.holidayhero.com/ai-concierge/aparthotels"
---

# AI Concierge — every guest message, answered & actioned

## Aparthotels

Aparthotels

## For aparthotels

Hotel service, self-check-in scale.

Blend the independence guests want with concierge service when they need it — long stays, self check-in and on-property services, all handled automatically.

- **72%** — longer stays
- **44%** — service chats upsold
- **24/7** — virtual desk

WhatsApp

Stay extended · weekly cleaning added · folio updated Self check-in shouldn’t mean self-service everything. The concierge is the front desk that never closes.

## The front desk, without the front desk.

Extended-stay guests want autonomy and support. The concierge handles extensions, services and check-in — and turns requests into revenue.

## Extended-stay requests

Quotes and confirms extensions at the right rate, in chat.

## Cleaning & services

Schedules mid-stay cleans, laundry and add-ons on demand.

## Self check-in, backed up

Access codes plus a concierge the moment they need one.

WhatsApp · App · Web

10+

Long-stay mix

- Extended stays
- Cleaning & services
- Self check-in

Aparthotels turn 44% of service chats into paid extras — automatically.

Long stays, effortlessly served.

See the concierge extend a stay and upsell a service without staff lifting a finger. Book a demo.

- guest
- Priya · WhatsApp
- Hi, we’re really enjoying it here — can we extend by a week and add cleaning?
- system
- Apt 5B · night 6 of 7 · long stay
- ai
- So glad to hear it, Priya! I can extend you to the 21st at your weekly rate and add a Wednesday clean each week. Shall I confirm?
- EN · Extension quoted · weekly clean offered
- guest
- Priya · WhatsApp
- Yes please, both!
- ai
- Confirmed — stay extended to the 21st and Wednesday cleans booked. Updated in your folio.
- EN · Stay extended · cleaning added · folio updated

Platform

AI Concierge