---
title: "HolidayHero late Sept 2026: Mollie, MEWS, inquiry chat"
description: "Guest chat now shows live inquiry approval and payment status, Mollie supports approval-gated experiences, and MEWS upsell charges post on the right day."
url: "https://www.holidayhero.com/blog/whats-new-in-holidayhero-late-september-2026"
published: "2026-09-16T09:25:00+00:00"
updated: "2026-09-16T07:28:29+00:00"
author: "Hjalte Niehorster"
---

# What's new in HolidayHero: late September 2026

> Guests can now see their inquiry's approval and payment status right in chat, without messaging you, and experiences that need your approval can finally be sold through Mollie.

- **Categories** — Product Updates

### Guests can now ask what's happening with their inquiry, without asking you

Until now, when a guest asked to book something that needs your approval, or when a payment failed partway through, they had no way to check status themselves. The question always came back to you, often after hours.

The guest app chat (and your inbox) now shows a live tile for every inquiry: its approval status and its payment status, updating automatically whenever either changes. If a payment failed, the tile carries a Try payment again button. Once confirmed, it links straight to the item on their itinerary. The same tile appears in your inbox, and both the guest's chat list and your inbox now show a real preview line for it instead of a generic placeholder.

This only appears in workspaces with the in-app guest chat channel active, and needs nothing from you to turn on.

### Sell approval-gated experiences through Mollie

If an experience requires your approval before it's confirmed, and a guest tried to pay through Mollie, checkout had no way to hold the charge until you approved it.

Mollie now supports authorize-then-capture for approval-gated experiences, on the payment methods that can hold an authorization (cards, Klarna, PayPal and others). The guest's payment is authorized at checkout and only captured once you approve the inquiry. iDEAL can't hold an authorization, so it isn't available as a payment method on approval-gated experiences specifically.

### Message template analytics show who actually opened, not how many times

The "Opened" number on your message template analytics counted every open event, including re-opens and forwards, not people.

It now leads with a unique open rate: the share of recipients who opened at least once. Total opens are still there as a secondary figure. Same change on your engagement dashboard.

### Also in this release

- Approved inquiry items on a guest's itinerary now show the line total instead of the per-unit price, plus the inquiry number for easy reference, and a proper icon when a product has no photo.
- Guests on workspaces that handle messaging over email, SMS or WhatsApp instead of in-app chat can now reach Home, My Stay and Profile from every page.
- Guidebooks with just one photo now show it.
- The back button on an upsell's product list now returns you to that upsell instead of the general recommendations list.

### Integrations

- **MEWS.** Upsell charges like breakfast and parking now post to the correct night or day in your product list, instead of every charge landing on the order date. Capacity-limited items like parking should be accurate again.

### Under the hood

Stability improvements across guest sign-in, guest app navigation, itinerary and inbox messaging.