---
title: "dailypoint Alternative"
description: "dailypoint is a hotel CRM and guest data platform. See how HolidayHero compares on check-in, guest app, upsells, AI and pricing from €6.50 per unit."
url: "https://www.holidayhero.com/compare/holidayhero-vs-dailypoint"
updated: "2026-09-24T18:24:14+00:00"
---

# HolidayHero vs dailypoint

> dailypoint is a Munich-based hotel CRM and customer data platform, built to merge guest records from close to 200 systems into one central profile for marketing, loyalty and sales.
It is the data layer behind the desk: the guest-facing part of the stay comes from marketplace partners.
HolidayHero runs the stay itself, check-in to checkout, on one platform beside your PMS.

## Capability comparison

### Arrival & check-in

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Online check-in before arrival | Included — Fields configurable per brand | Partial — Pre-arrival Reg-Card form in Booking Manager |
| ID / passport capture & verification | Included — Document type adapts to country | Not available — Not publicly documented |
| Automatic guest registration filing (police / municipality) | Included — Spain SES.Hospedajes live | Not available — Not publicly documented |
| Smart-lock / door-code / mobile-key access | Included — Goki, Bold | Not available — Not publicly documented |

### Guest app & experience

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Own colours, logo & theme on the guest app + comms | Included — Guest app and all comms | Partial — Branded loyalty portal and comms; no guest app of its own |
| Guest app served on the operator's own domain | Included — Guest app on your domain | Not available — Not publicly documented |
| Guest app adapts by moment-in-time vs the reservation (stages) | Included — Reservation stages | Not available — Not publicly documented |
| Guests and operators add items to an in-app itinerary | Included — Guest and operator add items | Not available — Not publicly documented |
| Create / sort / hide custom guest-app sections | Included — Create, sort, hide per stage | Not available — Not publicly documented |
| Digital guidebooks / house manual | Included — Plus a public guest app URL | Not available — Not publicly documented; guest apps are marketplace partners |
| Auto-translation into many guest languages | Included — Auto-translate app and comms | Not available — Not publicly documented |
| Local / venue events distributed to guests in the app | Included — Local events in the app | Not available — Not publicly documented |

### Messaging & AI

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| One inbox across channels | Included — Email, WhatsApp, SMS, OTA and PMS threads | Partial — Integrated message center for email, WhatsApp and SMS; OTA and PMS threads not documented |
| Autonomous AI answering & actioning guest messages | Included — Answers and actions guest messages | Not available — Not publicly documented; AI targets the profile |
| WhatsApp as a guest channel | Included — Two-way, rich media | Included — WhatsApp and SMS with fallback |
| Scheduled / templated messages gated by conditional rules | Included — Gated by conditional rules | Included — Automated pre-, in- and post-stay |
| Booking.com / Airbnb messages synced into the inbox | Included — Booking.com and Airbnb | Not available — Not publicly documented |
| PMS guest-message threads synced into the inbox | Included — PMS threads in the inbox | Not available — Not publicly documented |

### Upsells & revenue

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Upsell / ancillary catalogue in the guest app | Included — In-app catalogue, VAT by country | Partial — Upsell offers via Booking Manager |
| Charges post to the folio / PMS bill | Included — Via supported PMS | Not available — Not publicly documented |
| Supplier routing with automatic commission split | Included — Automatic three-way split | Not available — Not publicly documented |
| Inquiries offloaded directly to suppliers (no middleman) | Included — Routed via supplier portal | Not available — Not publicly documented |
| Local experiences / activities catalogue | Included — Local experiences catalogue | Not available — Not publicly documented |

### Operations & intelligence

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Single operational dashboard for the property | Included — Single operational dashboard | Included — Analytics, dashboards, smart lists |
| Guest-app analytics / actionable insights from guest data | Included — Guest-app behaviour and conversion | Included — Central guest profile analytics |
| Guest sentiment detection | Included — Across guest interactions | Not available — Not publicly documented |
| Composite 0–100 guest engagement score (5 dimensions) | Included — 0-100 across five dimensions | Not available — Not publicly documented |
| Event-driven automations / workflow builder | Included — Event-driven builder | Partial — Marketing automation; no general workflow builder documented |
| In-stay surveys & post-stay review generation | Included — In-stay surveys, review generation | Included — Questionnaires and reviews on the profile |

### Platform & fit

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Runs beside the existing PMS (no rip-and-replace) | Included — Runs beside the PMS | Included — Two-way with 30+ PMS |
| Headless guest app: run the guest experience inside your own app/site | Included — Guest experience in your own app | Not available — Not publicly documented |
| Integration API for system-to-system integration | Included — System-to-system API | Included — Open API and interfaces |
| Breadth of PMS / channel / lock / payment integrations | Included — 40+, including locks and smart devices | Included — Close to 200 systems in the marketplace |
| Multi-property / group management & rollup | Included — Organisation and workspaces | Included — Groups and chains |
| Run multiple distinct brands from one account | Included — Own branding and domain per brand | Partial — Parallel programmes from one system; brand separation not documented |

### Pricing & commercial

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| Public, self-serve pricing (no mandatory sales call) | Included — From €6.50 per unit per month | Not available — Pricing not publicly documented |
| Free / self-serve start | Included — Free trial, start yourself | Not available — Not publicly documented; demo request only |
| No commission taken on the operator's guests | Included — No cut of your guests | Included — Software licence model |
| Guided onboarding / setup | Included — Guided, €100-€250 one time | Included — Implementation and PMS data migration |

### Security & data

| Capability | HolidayHero | dailypoint |
| --- | --- | --- |
| GDPR compliance & EU data residency | Included — EU-native | Included — Full GDPR compliance, Munich-based |
| Operator owns & can export first-party guest data | Included — Exports for reservations and check-ins | Included — Hotel's own central guest profile |
| PCI-compliant payment handling | Included — PCI-compliant providers | Partial — Payment link via integrated providers; PCI certification not documented |

## Detail

dailypoint is a hotel CRM and customer data platform. It sits behind the front desk, pulls guest records out of the PMS, POS, booking engine and everything else in the stack, cleans them, and turns them into one central guest profile that marketing, loyalty and sales teams can act on. HolidayHero runs the stay itself: online check-in, the branded guest app, two-way messaging, upsells and local experiences, smart devices in the room, and the operator cockpit around all of it, on one platform that sits beside whatever PMS you already have.

## What dailypoint does well

Two decades in, dailypoint is very good at the thing it was built for. Data Laundry pushes raw records through roughly 350 AI-driven steps to de-duplicate, phonetically match and correct addresses across 240 countries, and dailypoint reports an average 7% reduction in profile count when it consolidates a hotel database. Its marketplace lists close to 200 connected systems, including two-way integrations with more than 30 PMS platforms, and the loyalty module is properly deep: points, tiers, virtual cards, and links out to external programmes such as Payback and Miles & More. If your problem is that the same guest exists eleven times across nine systems, that is a real and hard problem, and dailypoint solves it.

## Why HolidayHero

**The stay is the part dailypoint leaves to someone else.** dailypoint's own marketplace tells the story: guest apps and online check-in appear there as partner categories, filled by third parties such as SuitePad and Neorcha. That is a legitimate architecture, but it means the guest-facing stay arrives as a stack of separate vendors, contracts and logins on top of the CRM, each with its own data model. With HolidayHero, check-in, ID capture, the guest app, guidebooks, messaging, upsells, experiences and smart-device control are one product, one login and one bill.

**Arrival, handled end to end.** HolidayHero runs online check-in with fields configurable per brand, ID and passport capture where the document type adapts to the listing's country, and automatic filing to Spain's SES.Hospedajes with batch submission and status tracking. Door codes and mobile keys come through Goki and Bold. dailypoint documents a pre-arrival Reg-Card form inside its Booking Manager. Everything past that form is a partner integration.

**Revenue the guest can actually buy.** HolidayHero gives you an upsell catalogue in the guest app with per-unit or per-person pricing, VAT by country, images, rich text and per-language translations, plus a local-experiences catalogue with suppliers, automatic commission splits and inquiries routed straight to the supplier through their own portal. dailypoint's Booking Manager supports targeted upselling such as room upgrades inside offers and correspondence. That is upselling in the sales conversation, not a guest-facing catalogue with supplier payouts behind it.

**Smart home, not just locks.** Beyond locks, HolidayHero controls lighting, plugs with energy monitoring, thermostats and HVAC, sensors, window coverings, appliances, alarms and EV charging, with visibility gated by where the guest is in the stay. Nothing comparable is documented on dailypoint's side, because the room is not their layer.

**AI that talks to the guest, not just about the guest.** dailypoint's AI points at the profile: around 350 enrichment processes, VIP and public-figure recognition, alerts up to seven days before a VIP arrives. That is useful at the front desk. HolidayHero's AI answers the guest directly, recommends experiences from a structured category tree, routes inquiries to the supplier who fulfils them, and escalates to a human with guardrails, trained on the operator's own conversations.

**Pricing you can read without a sales call.** HolidayHero publishes from €6.50 per unit per month, with a free trial and a self-serve start, and onboarding priced at €100 to €250 one time depending on size. dailypoint publishes no pricing at all: every route through the site ends at a demo request.

**More than hotels.** dailypoint is built for hotels and hotel groups. HolidayHero runs hotels, groups, holiday parks, hostels, aparthotels and rentals from the same platform, with several distinct brands and workspaces under one organisation.

**Own the front end if you want to.** HolidayHero can run headless, so the guest experience lives inside your own app or website with HolidayHero as the engine behind it, alongside an API for system-to-system integration.

## Capability by capability

There is real overlap, and it is worth saying plainly. Both run beside the existing PMS rather than replacing it, both expose an API, both turn guest data into analytics, and both handle surveys and reviews: dailypoint ties questionnaires and online reviews back to the central profile, HolidayHero runs in-stay surveys and post-stay review generation. Both send automated pre-stay, in-stay and post-stay messages, and both do WhatsApp. Both are European companies with GDPR at the centre of the pitch. On raw integration count dailypoint is ahead, with close to 200 connected systems against HolidayHero's 40-plus, although the shapes differ: dailypoint's breadth is data sources, HolidayHero's includes locks and smart devices.

Messaging is closer than it first looks, and worth being precise about. dailypoint documents an integrated message center for email, WhatsApp and SMS, and writes about consolidating guest interactions in one place, so replies do land somewhere. What is not documented is the reach of that inbox: the Booking.com relay emails that HolidayHero turns into chat threads, the Airbnb messages, and the guest message threads pulled through from the connected PMS all arrive in one HolidayHero inbox alongside email, WhatsApp and SMS.

Where the grid genuinely separates them is everything the guest touches. Guest-app branding on your own domain, a journey that changes by stage, guidebooks, itineraries, auto-translation, local experiences, supplier commission splits, smart devices, sentiment detection and a composite engagement score are not publicly documented on dailypoint's side.

## Which one fits you

If your problem is twenty years of duplicated guest records across nine systems, a points programme with tiers and partner airlines, and B2B account management, dailypoint is a mature, serious choice and the better fit.

If your problem is the stay, the stretch between the booking and the review where the guest checks in, asks questions, buys things and forms the opinion that becomes the review, HolidayHero runs that end to end on one platform, beside your PMS, at a price you can read before you speak to anyone. And the two are not mutually exclusive: HolidayHero connects to the PMS and hands clean first-party guest data back, where it stays yours.