---
title: "Customer stories"
url: "https://www.holidayhero.com/customers"
---

# Customer stories

- [How Ibiza Luxury Villas Turned Its Concierge Into a 24/7 Guest Experience — and Hit a 50% Pre-Arrival Upsell Rate with HolidayHero](https://www.holidayhero.com/customers/ibiza-luxury-villas-virtual-concierge-case-study) — Discover how Ibiza Luxury Villas, the island’s long-standing luxury rental specialist, gave every guest an always-on digital concierge with HolidayHero. With 95% of guest questions answered instantly, a 50% pre-arrival upsell rate, and a new Guest Itinerary that maps out each stay before arrival, the team now delivers more white-glove service with far less manual effort.
- [How LabNul50 Digitized Its Entire Guest Journey with HolidayHero](https://www.holidayhero.com/customers/how-labnul50-digitized-its-entire-guest-journey-with-holidayhero) — LabNul50 retired its 24/7 phone concierge and now lets guests open their own rooms 25,000+ times with HolidayHero, RoomRaccoon, and Bold smart locks.
- [How Hans Brinker Hostel Put AI on Every Chat and Consolidated 4 Tools into One Platform with HolidayHero](https://www.holidayhero.com/customers/how-hans-brinker-hostel-put-ai-on-every-chat-and-consolidated-4-tools-into-one-platform-with-holidayhero) — Hans Brinker Hostel consolidated 4 guest tech tools into HolidayHero and now uses AI to handle 100% of guest chats. See how they modernized their guest experience.
- [How ANANA Homes Transformed Guest Experiences with HolidayHero](https://www.holidayhero.com/customers/how-anana-homes-transformed-guest-experiences-with-holidayhero) — ANANA Homes integrated HolidayHero to create a seamless branded guest experience with concierge services, boosting satisfaction and operational efficiency.
- [How Paid Upsells Transformed Operations for a Luxury Property Manager in Spain](https://www.holidayhero.com/customers/how-paid-upsells-transformed-operations-for-a-luxury-property-manager-in-spain) — Luxury villa manager Rens achieved 25% upsell conversion and 75% fewer guest inquiries using HolidayHero's automated payment system.
- [How OVO Network Transformed Guest Experiences with HolidayHero](https://www.holidayhero.com/customers/how-ovo-network-transformed-guest-experiences-with-holidayhero) — OVO Network digitized guest experiences across 250+ chalets using HolidayHero's platform, enhancing satisfaction and direct bookings.