--- title: "Frictionless Arrival" description: "The stay starts before they arrive. Guests check in online, capture ID where required and clear compliance in the background — reception is freed for a warm human welcome." url: "https://www.holidayhero.com/frictionless-arrival" --- # Frictionless Arrival Viewing for Platform Frictionless Arrival ## Hero 01 Frictionless Arrival ### Arrival timeline your brand ↺ Replay ### What it does The stay starts before they arrive. #### Online check-in, before the desk Guests confirm details and capture passport or ID where local law requires — no queue, no manual entry at reception. Guest Check-in → #### Yours from the first touch Your colours, your tone, your name from message one. The guest talks to your brand — never a generic third-party app. Hotel Branding → #### Pre-arrival messaging Directions, parking, check-in details and local tips — cutting inbound questions and building anticipation. AI Unified Inbox → #### Compliance, quietly automatic Where required, registration syncs to police, government or municipality — Ses Hospedajes, Ross1000 and more — in the background. How registration works → #### Own your guest data You capture guest information directly and own it from the first touch — instead of renting it back from the OTA. Guest Management → #### Runs off your PMS sync It runs automatically off your booking sync — and enriched guest data flows back into the PMS, so your system of record stays complete. Headless & API → ## Built For Live Arrival profile Arrival highlights Check-in mode ID capture Compliance sync ### Part of the whole stay Arrival flows straight into the rest. Once they're in, the same guest data powers every feature that follows. #### Guest App The whole stay in one place #### Upsells Revenue after they're in #### AI Concierge Answers every message ### Proof ## Final Cta Book a demo Explore check-in → #### General All property types Online check-in #### For every property type The stay starts before they arrive. Guests check in online before they get there — no queue, no manual entry at the desk. Reception is freed for a warm human welcome, and compliance happens quietly in the background. - **0** — desk queue - **100%** — guest data owned - **Auto** — PMS two-way sync Checked in before arrival · desk freed · data in your PMS Reception should welcome guests, not process paperwork. Arrival runs itself. #### However you welcome, it fits. Adapts to your property type, your channels and your local compliance — guests arrive already inside your app and already engaged. #### No desk queue Details and ID captured before arrival — walk straight in. #### Own your guest data Captured directly from the first touch, not rented from the OTA. #### Two-way PMS sync Runs off your booking sync; enriched data flows back. Online, pre-arrival Automatic - No desk queue - Own your guest data - PMS two-way sync Guests arrive already checked in and inside your branded app — reception spends arrival welcoming, not typing. Move the desk out of the way. See a guest check in, clear compliance and walk straight in — book a demo for your property. #### Boutique hotels Boutique hotels Warm welcome #### For boutique hotels Skip the desk. Keep the welcome. Paperwork happens online before guests arrive, so your team greets them with a glass of something instead of a form. On-brand from message one, compliant behind the scenes. - **0** — check-in forms - **1st touch** — on your brand - **4.9★** — arrival rating Checked in online · passport on file · greeted, not processed A form at the desk isn't a welcome. Free reception for the real thing. #### The welcome your brand deserves. Guests arrive already checked in and talking to your brand. Reception offers a genuine greeting — never a clipboard. #### Greet, don't process Reception time goes to a warm human welcome. #### On-brand from message one Your colours, tone and name from the first touch. #### Passport capture, quietly ID scanned online and filed where law requires. Online + warm welcome Automatic - Real welcome - Passport capture - On-brand from message one Boutique guests arrive already checked in and on your brand — reception greets them personally instead of processing paperwork. Greet guests, don't process them. See a boutique arrival in your brand voice — book a demo tailored to your property. #### Hotel groups Hotel groups Group standard #### For hotel groups One arrival standard, every property. Roll out the same frictionless arrival across the whole portfolio — each property branded its own way, compliance handled per local jurisdiction, guests recognised group-wide. - **40+** — properties live - **1** — rollout - **Per-site** — compliance Recognised group-wide · filed per jurisdiction · desk freed Arrival that differs by property erodes the brand. One standard, every location. #### Central standard, local compliance. Set the arrival flow once and deploy everywhere. Guest profiles follow across the group; each property files registration to its own authority. #### One rollout, every site The same arrival standard, deployed at once. #### Recognised group-wide Profiles and history follow guests between properties. #### Per-jurisdiction filing Each property syncs to its own local authority. Standardised Per jurisdiction - One standard - Cross-property profiles - Central compliance Groups deploy one arrival standard across every property — branded locally, compliant per jurisdiction, in a single rollout. One standard, the whole portfolio. See how a group rolls out frictionless arrival to every property. Book a walkthrough. #### Holiday parks Holiday parks Fast arrival #### For holiday parks Absorb the weekend arrival surge. Whole parties check in online before they reach the gate — with directions, gate codes and their lane ready. No reception queue when everyone lands at once. - **0** — gate queue - **Whole-party** — check-in - **Peak-ready** — arrivals Party registered · gate code sent · straight to the lodge Everyone arrives on Friday at five. The gate shouldn't be a bottleneck. #### Built for the arrival rush. When the whole park checks in on one afternoon, online arrival absorbs it — every party registered and routed before they reach the barrier. #### Whole-party check-in Everyone on the booking registered in one flow. #### Gate & lodge access Codes and directions sent before they arrive. #### Skip the reception queue Straight to the lodge, even at peak. Whole-party online Automatic - Absorb the surge - Gate & lodge access - Whole-party check-in Parks absorb the Friday arrival surge — whole parties check in online and drive straight to the lodge, no gate queue. Absorb the surge, skip the gate queue. See a full-park arrival weekend handled online. Book a demo for your park. #### Vacation rentals Vacation rentals Self check-in #### For vacation rentals Self check-in, no meet-and-greet. Guests verify ID and check in online, then get their access code the moment they're due. No key handover, no midnight drive to a scattered property — and registration filed with the local authority. - **0** — key handovers - **Verified** — before arrival - **Auto** — police/municipality ID verified · access code released · filed with municipality You can't be at every door at midnight. Access hands itself over. #### An arrival with no one at the door. Remote properties, no reception — guests check in and verify online, and the access code releases on time. Compliance still files automatically. #### Access codes on time Released the moment check-in and ID clear. #### ID verified remotely Checked before arrival, no in-person handover. #### Police / municipality sync Registration filed automatically where required. Remote self check-in Police/municipality - Access codes - No meet-and-greet - Remote ID checks Hosts skip the key handover entirely — guests verify and check in online, and access releases on time with compliance filed. Hand over access without being there. See a remote self check-in with ID verification and filing. Book a demo for your portfolio. #### Aparthotels Aparthotels Self check-in #### For aparthotels Self check-in, front desk optional. Long-stay guests check in and capture ID once, online, then let themselves in with a code. The desk becomes optional — and compliance is on file from day one. - **Optional** — front desk - **Once** — ID captured - **On file** — from day one Self checked-in · ID on file · code released Self check-in shouldn't skip the essentials. ID and compliance, handled once. #### The desk, only when they want it. Extended-stay guests value independence. They check in and capture ID online once, then self-access — with a concierge a message away when needed. #### Self check-in code Let themselves in; front desk optional. #### ID captured once Long-stay identity on file from day one. #### Compliance on file Registration filed and stored automatically. Self check-in On file - Self check-in - Long-stay ID - Front desk optional Aparthotels make the front desk optional — long-stay guests self check in, capture ID once and let themselves in. Make the front desk optional. See a long-stay self check-in with ID and compliance handled once. Book a demo. #### Hostels Hostels 24h self check-in #### For hostels Late arrivals, no night porter needed. Backpackers check in and capture ID online before they land, then use the kiosk or app at any hour. Beds are assigned, codes released and police registration filed — no one waiting up. - **24h** — self check-in - **Online** — ID captured - **Auto-filed** — police registration Self checked-in · ID on file · bed code released A midnight arrival shouldn't skip the essentials. ID and registration, handled before they land. #### The desk, open even when it's closed. Young international travellers arrive at all hours, often after a long bus or a night out. They check in and capture ID online first, then let themselves in — with staff a message away when needed. #### Kiosk or app check-in Arrive at 2am; no night porter. #### ID captured online Every passport on file before the door. #### Police registration synced Guest register filed and stored automatically. 24h self check-in Auto-filed - 24h check-in - Multilingual arrivals - No night porter Hostels welcome late arrivals with no night porter — backpackers self check in, capture ID online and get their bed code around the clock. Welcome them at any hour. See a 24h hostel self check-in with ID and police registration handled before arrival. Book a demo.