--- title: "The Guided Stay — guide every moment of the stay" description: "Guests plan their days inside your branded app, so you get a live read on intent and where the open moments are. Automated touchpoints fill the gaps with the right message at the right time." url: "https://www.holidayhero.com/guided-stay" --- # The Guided Stay — guide every moment of the stay Viewing for Platform The Guided Stay ## Hero 02 The Guided Stay ### My Stay your branded app Replay ### What it does Once they're in, you keep guiding. #### My Stay — their trip planner A personal itinerary where guests map their days — inside your branded app, not a third-party one. Guest App → #### Fewer repeat questions Guidebooks and answers live in the app, so satisfaction climbs and the guest stays in your world. Guidebooks → #### Guide into the open moments Knowing intent and timing is what makes an offer land — the open moments become booked experiences. Upsells → #### Adapts to each guest The journey reshapes around what each guest plans and when — so the guiding always feels personal. Adaptable Journey → #### All in your brand Planning, touchpoints and tips all carry your branding — the guest never leaves your world. Hotel Branding → #### On any PMS The guided stay runs headless on whatever PMS you already use — no rip-and-replace. Headless → ### Part of the whole stay Guiding turns intent into revenue. The stay before this got them in; what they plan here powers what comes next. #### Frictionless Arrival How they got in #### Effortless Revenue Where intent pays off #### AI Concierge Answers along the way ## Built For Intent profile Live Planning surface Touchpoints Open moments What they're planning ### Proof ## Final Cta Book a demo Explore the app → #### General All property types #### For every property type Once they're in, you keep guiding. My Stay lets guests plan their days inside your branded app. Every plan tells you when they want to do what — and, just as valuable, where the open moments are. That's a live read on intent. - **Live** — read on intent - **5** — channels of touchpoints - **0** — third-party apps Day 2 of 4 Live intent · 3 planned · 2 open moments to fill A gap in the plan isn't empty. It's the moment to guide — and to offer. #### The stay, mapped and guided. Guests plan in your app; you get a live read on intent and timing. Automated touchpoints fill the gaps with the right message at the right moment. #### See intent, live Know when each guest wants to do what — and where they haven't planned. #### Right message, right time Touchpoints across chat, push, email, SMS, WhatsApp and OTA. #### They stay in your world Planning happens in your branded app, not a third-party one. My Stay in your app Chat · Push · Email · SMS 2 open today - Morning walk - Dinner booked - Afternoon open When you can see the gaps in a guest's day, you know exactly who to service and when — satisfaction and revenue both climb. Guide the whole stay, moment by moment. See a live itinerary reveal its open moments — book a demo for your property. #### Boutique hotels Boutique hotels #### For boutique hotels Curate the stay, not just the room. Guests plan their days in your branded app, and you see exactly where the gaps are. Fill them with a spa slot, a tasting or a table — the personal guiding boutique guests expect. - **4.9★** — stay rating - **38%** — on-property spend - **Live** — intent read Day 2 of 3 Live intent · spa gap at 16:00 · perfect upsell window An empty afternoon is an invitation. Curate it before they wander off-property. #### The concierge touch, at scale. You can't read every guest's mind — but you can read their plan. Guide the open moments with exactly the right suggestion, in your voice. #### Fill the open moments Spot the gaps and curate a spa slot, tasting or table. #### On-brand suggestions Every touchpoint sounds like your property, not a bot. #### Keep them on-property Guide them to your restaurant and experiences first. My Stay in your app Chat · Email · WhatsApp 1 open this afternoon - Spa interest - Dinner booked - Wine tasting? Boutique hotels lift on-property spend 38% by guiding guests into the open moments — a spa slot here, a tasting there. Curate every open moment. See the concierge guide a boutique stay in your voice — book a demo tailored to your property. #### Hotel groups Hotel groups #### For hotel groups Guide every stay, to one standard. The same My Stay planner across the whole portfolio — with a live read on intent at every property. Guide guests consistently, and see the open moments group-wide. - **40+** — properties - **Group** — intent view - **1** — standard Day 3 of 5 Live intent · consistent across every property Guiding that varies by property confuses guests. One standard, portfolio-wide. #### One guided experience, everywhere. Deploy the My Stay planner and automated touchpoints across every property — each on-brand, all reporting intent into one view. #### Portfolio-wide intent See planned moments and gaps across every property. #### Consistent guiding The same touchpoint standard at every location. #### Recognised anywhere A guest's preferences follow them across the group. My Stay, group-wide All channels · per brand Tracked per property - Cross-property - Group reporting - One standard Groups run one guided-stay standard across every property — consistent touchpoints, with intent visible portfolio-wide. One guided standard, every property. See how a group guides every stay to the same standard. Book a walkthrough. #### Holiday parks Holiday parks #### For holiday parks Fill the days, fill the park. Families plan their week in your app — kayaks, the climbing wall, the pool. You see which slots are booked and which are open, and guide them into activities before they go idle. - **91%** — self-served - **+€** — activity revenue - **Live** — slot intent Day 2 of 7 Live intent · 2 activity slots still open this week An empty afternoon at the park is lost revenue. Guide families into the open slots. #### A full week, planned and guided. When families map their week in the app, you see every open slot — and can nudge them toward an activity before the day slips by. #### Activity slots, live See which sessions each family booked and what's open. #### Nudge the idle days Guide families into the climbing wall or bike hire. #### Whole-family planning Everyone's week in one shared itinerary. My Stay in your app App · Push · WhatsApp 2 slots open this week - Kayaks booked - Pool daily - Climbing open Parks guide families into open activity slots before they go idle — self-service climbs and activity revenue with it. Fill every open slot. See a family's week reveal its open moments to fill. Book a demo for your park. #### Vacation rentals Vacation rentals #### For vacation rentals Be the local guide, without being there. Guests plan around your property in the app — restaurants, beaches, day trips. You see where the gaps are and guide them with the tips a great host would give, all remotely. - **4.8★** — reviews - **Local** — tips in-app - **Live** — plan view Day 2 of 5 Live intent · open day → suggest the coastal drive A guest with an empty day will Google it. Be the host who guides them first. #### A host's guidance, fully remote. No front desk, no problem. Guests plan in the app and you guide the open days with local tips — the value a great host adds, at a distance. #### Local tips that land Guide open days with the spots you'd recommend. #### See their plan Know what they've booked and where the gaps are. #### Everything in-app Directions, tips and plans stay in your branded app. My Stay in your app SMS · WhatsApp · Email 1 open day tomorrow - Beach day - Restaurant tip - Day trip open Hosts become the local guide remotely — guiding open days with tips lifts reviews and keeps guests in the app. Guide the stay from anywhere. See a host guide open days with local tips, remotely. Book a demo for your portfolio. #### Aparthotels Aparthotels #### For aparthotels Guide the long stay, week after week. Extended-stay guests plan their routine in the app — groceries, the gym, a weekend trip. You see the rhythm and the gaps, and guide services and offers at exactly the right time. - **72%** — longer stays - **44%** — chats upsold - **Live** — routine view Day 5 of 14 Live intent · weekly clean gap → offer it now A long stay has a rhythm. Guide it, and the extras follow. #### The rhythm of a longer stay. Long stays settle into patterns. See each guest's routine and open moments, and guide cleaning, services and local trips right when they fit. #### Read the routine See the weekly rhythm and where services fit. #### Time the services Offer a mid-stay clean or laundry at the right moment. #### Guide the downtime Suggest the gym, a trip or a table on open evenings. My Stay in your app WhatsApp · App · Email Weekly gaps mapped - Groceries - Gym routine - Weekend trip open Aparthotels turn 44% of service chats into paid extras by guiding the long-stay routine at the right moment. Guide the routine, earn the extras. See the app guide a long-stay routine into booked services. Book a demo. #### Hostels Hostels #### For hostels Guide the stay, night after night. Young travellers open your app for the city, not a third-party map. You see who's just arrived and what's on tonight, and guide tours, events and the bar at exactly the right time. - **3.1x** — events per guest - **38%** — chats upsold - **Live** — tonight view Night 2 of 4 Live intent · pub crawl starts 21:00 → nudge them now A hostel stay is one long night out. Guide it, and the spend stays on-site. #### The rhythm of a hostel stay. Backpackers move on gut and group energy. See who's arrived and what's on, and guide walking tours, events and bar rounds right when the night opens up. #### Read the arrival See who just checked in and what fits their night. #### Time the events Nudge the walking tour or pub crawl at the right moment. #### Guide the downtime Suggest the bar, a table or a day trip on open evenings. My Trip in your app WhatsApp · App · Email Tonight's line-up mapped - Walking tour - Bar quiz - Free evening open Hostels turn 38% of city chats into paid tours and bar rounds by guiding the stay at the right moment. Guide the night, keep the spend. See the app guide a hostel stay into booked tours and bar rounds. Book a demo.