---
title: "HolidayHero"
url: "https://www.holidayhero.com/index"
---

# HolidayHero

## Hero

The AI platform that runs the stay

Run the stay

not the software.

HolidayHero's AI agents handle guest messaging, check-in, upsells and operations across the whole stay — running beside whatever PMS you already use.

See it run

Built for

### Trusted by independent hotels & groups across 23 countries

### The shift

### For twenty years, the room was the system of record. Now it's the stay.

#### Ota

An OTA owns

#### the booking

The reservation lands. Then the relationship goes quiet until check-out.

#### Pms

A PMS owns

#### the room

Rates, inventory, the folio. Essential plumbing — but it never talks to the guest.

#### Hh

HolidayHero runs

#### the stay

Every moment between booking and review — guest-facing and back-office, one platform.

### One platform, the whole stay

Five pillars.

No tool sprawl.

From the first message to the post-stay review — covered before, during and after, on your existing stack.

Explore the pillar

Check-in, ID and signature all done before they arrive — so your front desk greets a guest, not a queue.

Every guest message answered — translated, summarised, sentiment-read, escalated only when it truly matters.

### The number that matters

hours

back to your team — every property, every month.

That's roughly €31,000 saved per property per year

. Outcome-based, measured against your own baseline, auditable on request.

Software replaces tools. AI replaces the work.

### Where the hours come back — per property / month

hrs

### Breakdown

Guest messaging

Check-in & compliance

Upsell handling

Reporting & admin

See the methodology

### Agent Studio

Turn on one agent. No migration.

Start with a single workflow, risk-free. Add more at your own pace. Every agent is built from the same four parts.

### PMS-agnostic

### Runs beside whatever PMS you already have.

No rip-and-replace. No platform switch. The #1 mid-market objection, answered.

+ 40 more integrations

### Customer story

The setup was quick, we consolidated several tools into one platform, and the AI now handles 100% of our guest chats. On top of that, we finally have the data and insights to understand our guests and target them better.

### Lisanne de Rooy

Managing Director, Signature Hostel, Amsterdam

### Stats

beds

AI messages handled

saved / yr

tools retired

### Loved by operators

Rated best-in-class

by the people who run the stay.

#### Elsemieke

We have seen that the company is growing rapidly and keeping pace with our needs as hoteliers, but is above all focused on your guests.

Commercial Director · Boutique hotel, Groningen

#### Camila

It is an application that solves many of the day-to-day challenges faced by small hotel operators. It facilitates the creation of itineraries and the management of guest requests in a very professional manner.

Front Office Manager · Sa Pedrissa, Deià

#### Victorine

Finally, everything is organized in one place! We used to work with several separate systems that didn't integrate well with each other. Since switching to HolidayHero, that's a thing of the past. Check-ins, upsells, smart locks, and digital guest guides are all integrated into one easy-to-use platform.

#### Amsterdam

Set-up took an afternoon and it runs on our existing PMS. Within a month the night shift was effectively automated.

GM · Canal-house hotel, Amsterdam

#### Lisbon

Guests message in six languages and never wait. Our review scores climbed and the team finally stopped firefighting.

Ops Director · 9-property group, Lisbon

#### Tyrol

The upsells alone pay for it. Per-person, per-day extras post straight to the folio — no reception involvement at all.

Owner · Alpine aparthotel, Tyrol

would recommend HolidayHero to a peer

### Transparent pricing

Pricing you can actually see.

Simple per-unit pricing that scales with you — published up front, no sales call needed to get a number. You turn on what you need, when you need it.

Platform, from

/ unit / mo

No setup fees. Cancel anytime.

### Features

All five pillars, one platform

Turn on agents at your pace

Runs on your existing PMS

### Enterprise-grade trust

### Built to the standards your security team will ask about.

### Hallmarks

Independently audited

Certified ISMS

EU data residency

Level 1 payments

Backed by SLA