# HolidayHero: Guest Experience Platform for Hospitality Businesses

## Overview
HolidayHero is a comprehensive guest experience platform designed for hotels, vacation rentals, property managers, and other hospitality businesses. It offers a customizable guest app that enhances guest engagement, streamlines operations, and increases revenue through personalized services and integrations.

## Key Features

- **Branded Guest App**: Create a customized guest app available on iOS and Android, reflecting your brand identity.
- **Digital Guidebooks**: Provide guests with essential information, including property details, amenities, and local recommendations, accessible even offline.
- **Personalized Upselling**: Offer tailored services and experiences based on guest profiles and preferences, such as late check-outs or local tours.
- **Automated Guest Communication**: Automate messages for check-in instructions, upsells, and other touchpoints throughout the guest journey.
- **Guest Profiling and Insights**: Collect and analyze guest data to understand preferences and enhance future experiences.
- **Integration Capabilities**: Seamlessly integrate with various PMS and IoT systems through an open API. Includes official integrations with DTCM (Dubai Tourism) and SesHospedajes (Guardia Civil, Spain) for guest registration compliance.
- **Virtual Concierge**: Provide 24/7 access to information and services, allowing guests to self-serve and request assistance.
- **Unified Inbox**: Centralize all guest conversations from Booking.com, WhatsApp, Email, and SMS into a single inbox for efficient communication and team collaboration.
- **AI Responder**: Use AI to automatically respond to frequently asked questions and provide smart suggestions to guests, improving response time and service quality.
- **Full API Available**: Developers can access the full HolidayHero API for custom integrations and advanced automation.

## Communication Channels

HolidayHero supports automated and manual communication with guests through multiple channels:

- **Booking.com Messaging**
- **WhatsApp**
- **Email**
- **SMS**

These touchpoints ensure guests receive the right message at the right moment, improving both engagement and satisfaction.

## PMS Integrations

HolidayHero integrates with the following Property Management Systems (PMS):

- MEWS
- RoomRaccoon
- BookingPlanner
- BookingExperts
- HostHub
- BookingMood
- ClockPMS
- Lodgify
- Hostify
- CloudBeds
- Cubilis
- Apaleo
- HostFully
- Octorate

These integrations enable seamless syncing of property data, reservations, and guest communication flows.

## Use Cases

- **Vacation Rentals**: Enhance guest experiences by providing detailed property information and personalized recommendations.
- **Hotels and Boutique Hotels**: Streamline operations and offer guests a digital concierge for a seamless stay.
- **Property Managers**: Manage multiple properties efficiently, offering consistent guest experiences across listings.
- **Bed & Breakfasts and Chalets**: Provide guests with easy access to information and services.

## Pricing

- **Free Trial**: Explore the platform's features with a free trial, allowing up to 5 listings.
- **Professional Plan**: Priced at €6 per unit per month, with a minimum package of €30/month. Includes branded app, upsells, guidebooks, guest communication, and PMS integration.
- **Custom Plan**: Tailored solutions with personalized quotes, ideal for larger operations requiring advanced features and support.

## Getting Started

1. **Sign Up**: Create an account on HolidayHero.com.
2. **Customize Your App**: Use the platform's tools to design your branded guest app.
3. **Integrate Systems**: Connect your existing PMS or other systems using HolidayHero's open API.
4. **Launch and Engage**: Deploy the app to your guests, enhancing their experience and streamlining your operations.

## Resources

- [Official Website](https://www.holidayhero.com)
- [Pricing Details](https://www.holidayhero.com/pricing)
- [Support and Documentation](https://support.holidayhero.com)
- [API Documentation](https://www.holidayhero.com/developer-api)