---
title: "Hostels"
url: "https://www.holidayhero.com/solutions/hostels"
---

# Hostels

## Solutions · Hostels

Full beds. Front-desk-free flow.

Young travellers arrive late, book on OTAs and want to be out exploring. HolidayHero handles it on one platform — self check-in, ID capture and tour and bar upsells — filling beds and lifting spend without staffing the desk round the clock.

- 91%
- occupancy held
- 38%
- tours upsold
- 24/7
- self check-in

### The desk that never sleeps

Late arrivals, sorted without staff.

Thin margins shouldn’t mean an empty bar. Fill every bed, lift every spend.

## One platform, five ways it works for you

## The busy hostel, effortlessly run.

- Self check-in with door codes and compliant ID capture — late arrivals let themselves in, registration handled without waking the night porter.
- A branded guide reads the social stay — the walking tour, the bar night, the day trip — and nudges each at the moment guests are ready.
- Tours, bar tabs, breakfast and bed upgrades — offered on the journey and charged to the guest — 38% of tour chats become revenue.
- A virtual concierge that answers at 3am and speaks every language — the help of a staffed reception, at self-check-in cost.
- See occupancy, which upsells attach and when — and where a full house turns into steady, margin-saving income.

Five pillars, one login — a reception that runs itself, day and night.

## Features hostels rely on

## Full beds. Higher spend.

## Guest App

**Link** — Guest App

Door codes, tours and the neighbourhood in one branded app — the whole stay self-served, from OTA booking to check-out.

## Upsells

**Link** — Upsells

Tours, bar tabs and breakfast offered on the guest’s rhythm and charged to the account — 38% of tour chats become revenue.

## City Guidebooks

**Link** — City Guidebooks

Walking tours, the best bars and cheap eats in one digital guide — the social stay guests came for, curated by you.

## AI Unified Inbox

**Link** — AI Unified Inbox

WhatsApp, app and email in one inbox — late-arrival and check-in questions answered 24/7 without staffing the desk round the clock.

## Guest Management

**Link** — Guest Management

ID capture, registration and sentiment across every bed, so compliance is handled and you know who to check on.

## Hotel Branding

**Link** — Hotel Branding

Your domain, colours and tone in every guest’s language — a consistent brand for travellers from every corner of the world.

## Testimonial

Half our guests arrive after midnight and book on OTAs — the app checks them in, captures ID and sells the walking tour before they drop their bags. Nearly four in ten tour chats now turn into paid extras, and the bar’s never been busier.

### Marta Kowalski

General Manager · Kavel Hostel, Rotterdam

38%

### chats turned to revenue

Solutions

## Property photo

## Portrait

## Try it as a guest

Scan to open the live demo on your phone.

## Frictionless Arrival

**Link** — Explore Arrival

## The Guided Stay

**Link** — Explore Guided Stay

## Effortless Revenue

**Link** — Explore Revenue

## AI Concierge

**Link** — Explore AI Concierge

## Operator's Cockpit

**Link** — Explore Cockpit