---
title: "Hotel groups"
url: "https://www.holidayhero.com/solutions/hotel-groups"
---

# Hotel groups

## Solutions · Hotel groups

One standard. Every property.

Roll out a consistent guest experience across your whole portfolio on one platform. Each property keeps its own brand and character, while you govern standards centrally and compare performance side by side — from a single login.

- 40+
- properties, one view
- 90%
- faster first response
- 1
- rollout, whole group

### Central control, local character

One standard, every property still itself.

Service that drifts between properties erodes the brand. One platform keeps every location on standard.

## One platform, five ways it scales with you

## The whole portfolio, one standard.

- The same online check-in and compliant ID capture at every location — plus police/municipality sync wherever local law requires it.
- A branded planner per property, with guest profiles that follow people across the group — recognised whichever hotel they book.
- One revenue engine, each property’s own catalogue and suppliers, one commission model — roll out upsell best-practice everywhere.
- One concierge standard across every property — answering guests in their language, in each brand’s voice, 24/7 and consistently.
- Group-level rollup analytics — compare properties side by side, spot the outliers, and pull the whole portfolio up to your best.

Five pillars, every property, one login — rolled out in weeks, not quarters.

## Features groups rely on

## Many properties. One system of record.

## Hotel Branding

**Link** — Hotel Branding

Multiple brandings per account — each property or sub-brand keeps its own domain, colours and tone, all from one login.

## Guest Management

**Link** — Guest Management

Engagement score and sentiment on every guest, recognised across the group — so loyalty and history travel between properties.

## AI Unified Inbox

**Link** — AI Unified Inbox

Every channel and property in one inbox — route conversations to the right location, with the reservation beside each thread.

## Workflows

**Link** — Workflows

Build automations once and deploy them across the portfolio — consistent guest actions at every location, no engineers.

## Upsells

**Link** — Upsells

Extras that post to the folio, with a shared catalogue and per-property suppliers — best-sellers rolled out group-wide.

## Adaptable Journey

**Link** — Adaptable Journey

The experience reshapes per guest and per brand — multilingual and personal, while central standards stay intact.

## Testimonial

Rolling HolidayHero out across all fourteen properties took weeks, not quarters. Every location runs the same standard, guest profiles follow people between our hotels, and I finally see the whole group in one view.

### Daniel Novak

COO · Aurora Hotel Collection (14 properties)

14

### properties, one rollout

Solutions

## Property photo

## Portrait

## Try it as a guest

Scan to open the live demo on your phone.

## Frictionless Arrival

**Link** — Explore Arrival

## The Guided Stay

**Link** — Explore Guided Stay

## Effortless Revenue

**Link** — Explore Revenue

## AI Concierge

**Link** — Explore AI Concierge

## Operator's Cockpit

**Link** — Explore Cockpit