---
title: "Assign work to a team, not a person — Tasks in HolidayHero"
description: "It is 15:00 on a changeover Saturday. One arrival is late, one departure has not gone, 14 wants a travel cot. None of it is a crisis, all of it is work — and almost none of it is assigned to anybody. It is being remembered, by whoever is behind the desk, until their shift ends."
url: "https://www.holidayhero.com/videos/assign-work-to-a-team-not-a-person-tasks-in-holidayhero"
published: "2026-11-05T16:37:17+00:00"
updated: "2026-11-05T16:37:17+00:00"
---

# Assign work to a team, not a person — Tasks in HolidayHero

- **Watch** — [YouTube](https://www.youtube.com/watch?v=uh_rTrxCNc4)
- **Duration** — 5:38

It is 15:00 on a changeover Saturday. One arrival is late, one departure has not gone, 14 wants a travel cot. None of it is a crisis, all of it is work — and almost none of it is assigned to anybody. It is being remembered, by whoever is behind the desk, until their shift ends.

Tasks has been in HolidayHero for a year without a launch post. This is it, plus the one genuinely new piece: a task can now belong to a department rather than to a person.

In this video

A task sits against the reservation or the listing, so nobody types the room number across from another system
Assign it to a department — housekeeping, maintenance, reception — instead of one named person
The task that opens itself when a booking syncs in without a usable phone number or email
Who on your team can see and do what

The part worth pausing on. Assigning a task to a department tells everybody in it and makes nobody responsible. There is no claim button and nothing locks to the first person who opens it. Use a department for work any of them can do, and keep a person on work only one of them can.

What it does not do yet. The department email is English only. A member who has task notifications switched off gets nothing, and you are not told. Automatic task creation fires on one condition — a reservation syncing without usable contact details, on iCal, HostHub and MyTourist — not on bookings, cancellations, arrivals or purchases. Permissions are workspace-wide, so you cannot give somebody two of your five sites and not the other three. And there is no manual page yet; the write-up below is currently the documentation.

Full write-up: https://www.holidayhero.com/blog/task-management-software-holiday-parks The operations side: https://www.holidayhero.com/operators-cockpit
#hospitality #hoteltechnology #guestexperience