---
title: "Unified Inbox - HolidayHero"
description: "Email, guest app chat, SMS and WhatsApp all arrive in one inbox. Within each channel a guest has one continuous thread, so their history doesn't fragment every time they book again. Use a channel we don't support yet? Tell us and we'll integrate it."
url: "https://www.holidayhero.com/videos/unified-inbox-holidayhero"
published: "2026-09-11T09:57:27+00:00"
updated: "2026-09-11T09:57:27+00:00"
---

# Unified Inbox - HolidayHero

- **Watch** — [YouTube](https://www.youtube.com/watch?v=Smo-mHJdJd4)
- **Duration** — 9:12

Email, guest app chat, SMS and WhatsApp all arrive in one inbox. Within each channel a guest has one continuous thread, so their history doesn't fragment every time they book again. Use a channel we don't support yet? Tell us and we'll integrate it.

The AI answers 94% of what guests ask. The interesting part is the other 6%: when it can't answer, it creates a task to add the missing content to your guest app, so the next guest who asks gets an answer. And when a conversation needs a person, it arrives with an internal note already written — what was asked, what was tried, what you need to decide.

ABOUT HOLIDAYHERO
HolidayHero runs the stay — guest-facing and back-office — on whatever PMS you already use. Hotels, holiday parks, vacation rentals, aparthotels and hostels across 23 countries. From €6.50 per unit per month, published pricing, no setup fee.

#hoteltechnology #HolidayHero #Hospitality