HolidayHero Launches Innovative Communication Feature to Transform Guest Engagement

HolidayHero, the trusted partner in delivering stunning, consistent guest experiences for boutique hotels and short-term rentals, proudly announces the release of its transformative new feature. This cutting-edge tool is specifically designed to manage all communications surrounding a guest's stay, ensuring messages are delivered timely and through the guest's preferred channels, including email, SMS, and push notifications.

In today's fast-paced world, effective communication with guests is key to enhancing their experience. HolidayHero's guest communication feature aims to streamline the way hotels and property managers connect with their guests, from the moment of booking until check-out, thus significantly reducing the common influx of guest inquiries and minimizing the need for extensive workforce engagement.

HolidayHero touchpoints


Try HolidayHero with a risk-free trial!

Start for free button


Key Features and Benefits

  • Omnichannel Communication: Offer your guests the convenience of receiving updates and communications through their preferred channel, whether it be email, SMS, or push notifications, enhancing their overall experience and satisfaction.

  • Timely and Relevant Messaging: Automated, smart technology ensures the right message reaches the right guest at the right time, effectively reducing questions and allowing staff to focus on other important aspects of guest service.

  • Consistent Brand Experience: Maintain a uniform brand voice and aesthetic across all communication touchpoints with our intuitive tools, reinforcing your brand identity and trust with every message sent.

  • Seamless Integration and Customization: Easily select internal references and link to your guest experience app, offering a personalized touch that aligns with your guests' preferences and expectations. All our existing integrations, including HostHub, Lodgify, Hostaway, ClockPMS, and ChaletManager, have been updated to support these new communication touchpoints.

"With the launch of this feature, HolidayHero is redefining the way hospitality providers engage with their guests," said Hjalte Niehorster, Founder of HolidayHero. "By ensuring that every communication is timely, personalized, and delivered through the guest's preferred channel, we are not only elevating the guest experience but also paving the way for more efficient operations and stronger brand consistency across the industry."

This innovative feature is now available to all HolidayHero clients, marking a significant milestone in our mission to empower boutique hotels and multi-property managers with the tools they need to deliver exceptional, consistent guest experiences.


This new feature is available as of February 1, 2024. For more detailed information on how to integrate and utilize this feature to enhance your guest communications, please visit

How it works

Are you a HolidayHero customer and would you like to set up touchpoints for your guest journey? 

Read here about how to set it up: