Virtual Concierge Software

Virtual Concierge Software

Manage all incoming inquiries from one system

Manage all incoming inquiries from one system

digital-concierge-app
digital-concierge-app
digital-concierge-app

Work Smarter, Not Harder

Do you manage multiple vacation rental properties or hotel rooms, and is it hard to keep track of all incoming inquiries? Is your hotel front office staff overwhelmed, or do you keep having personnel shortages? Guest experience software helps hotel and vacation rental owners to digitize and automate all guest interactions beyond the booking. The app becomes your guests’ go-to guide and virtual concierge supporting them during their stay. Save time on guest management while maintaining excellent service.

multilingual virtual concierge
multilingual virtual concierge

Multilingual Virtual Concierge

Multilingual Virtual Concierge

Cater to your guests in their native language with the HolidayHero virtual concierge! Our guest experience platform allows you to effortlessly manage translations of the guest app and track its progress within the back office. Create unforgettable experiences with HolidayHero!

Cater to your guests in their native language with the HolidayHero virtual concierge! Our guest experience platform allows you to effortlessly manage translations of the guest app and track its progress within the back office. Create unforgettable experiences with HolidayHero!

Here's How Virtual Concierge Software Helps Your Business

Here's How Virtual Concierge Software Helps Your Business

Inquiry overview

Inquiry overview

Keep real-time track of all incoming inquiries from one system across multiple bookings. Once you approve an request the guests travel itinerary will be updated automatically.

Keep real-time track of all incoming inquiries from one system across multiple bookings. Once you approve an request the guests travel itinerary will be updated automatically.

Reduce front office pressure

The guest app becomes the guests' go-to-guide during their stay. Upload explanatory video content to save time during check-in, or stays. Share necessary information, add pictures or detailed instructions.

Knowledge base

Virtual concierge software provides the entire guest services team transparency and an improved way to collaborate on guest requests. Create a database of your preferred local recommendations, suppliers and keep your team up to date.

Guest insights

Concierge software allows you to build a knowledge base of your valued guests so you can improve guest service and make it even more personalized for returning customers.

Reduce Front Office Pressure with a Guest App

Guest app technology empowers guests to take more control of their stay while reducing the burden on front desk staff for routine tasks. This enables hotel staff to focus on providing exceptional guest experiences and handling more complex issues, ultimately enhancing overall operational efficiency.

Learn How Herve Was Able To Reduce Front Office Pressure

Learn How Herve Was Able To Reduce Front Office Pressure

For years, we've been on the hunt for cost-effective digital concierge technology. Unfortunately, challenges like limited staff and high development expenses stood in the way of bringing it to life. However, our journey led us to discover HolidayHero.

Since integrating their guest app, a noticeable decline in repetitive guest inquiries has given our front office team the opportunity to dedicate their energy to more pressing tasks. The streamlined request management feature allows us to efficiently handle numerous inquiries at once, while the repository of local recommendations in our knowledge base guarantees that we consistently direct our guests to the finest possible experiences.

For years, we've been on the hunt for cost-effective digital concierge technology. Unfortunately, challenges like limited staff and high development expenses stood in the way of bringing it to life. However, our journey led us to discover HolidayHero.

Since integrating their guest app, a noticeable decline in repetitive guest inquiries has given our front office team the opportunity to dedicate their energy to more pressing tasks. The streamlined request management feature allows us to efficiently handle numerous inquiries at once, while the repository of local recommendations in our knowledge base guarantees that we consistently direct our guests to the finest possible experiences.

virtual-concierge
virtual-concierge

Take your concierge service to new heights

Save time on guest management while improving your guest experience with digital concierge software.

Here's Why Guests Love HolidayHero

Here's Why Guests Love HolidayHero

Freedom to self-serve

Freedom to self-serve

Guests can request and order services and experiences according to their wishes.

Guests can request and order services and experiences according to their wishes.

Ease of finding information

Finding information was never this easy. The guest app gives guests 24/7 access, to all the ins and outs of their stay.

Automated travel itinerary

The guest app automatically updates the guests travel itinerary after their inquiries.

Local recommendations

Give your guests the best recommendations without asking - right at their finger-tips.

Try Out the Guest App Demo

Scan the QR code with your smartphone, or click the below link to test the HolidayHero web app demo.

Try out the Guest App Demo

Scan the QR code with your smartphone, or click the below link to test the HolidayHero Web App Demo.