Hotek

Connect Hotek to HolidayHero and your guests open their own door from their phone. They tap the door in the HolidayHero guest app, tap the lock, and they are in. Nobody has to wait at reception for a key, and your team never has to come down to let someone in.

Access follows the reservation on its own. A guest can open the door of the listing they booked from a little before check in until a little after check out, and you decide how much room to give on either side. Every tap is checked against the booking at that moment, so a cancelled booking or a guest who is not on the reservation simply cannot open the door, and a change of dates counts straight away.

Setting it up is straightforward. Paste the API key Hotek gives you for your hotel, pick the doors you want guests to use, and attach each one to its listing. HolidayHero checks the key with Hotek before saving it and warns you when the key cannot see your locations yet.

Hotek locks lock themselves again after a short while, so a room opened from the app does not stay unlocked. Every opening from the app is logged with the guest, the reservation and the door, which gives you a clear record of who opened which door and when. Failed attempts and refused taps are logged too, so you can quickly help a guest who is standing at the door.

The app works alongside your existing Hotek system. The keys and cards you already use keep working exactly as before, and the guest app becomes one more way in.

What you get

• Guests open their door from the HolidayHero guest app with a single tap
• Access tied to the reservation: only guests on an active booking, only for their own listing
• Your own access window around check in and check out, in the time zone of each listing
• A door list showing which Hotek devices are online, their battery level and how many listings they are attached to
• Every app opening recorded with the guest, the reservation and the door
• Clear messages for guests when it is too early, too late or the door is offline
• A record of failed and refused attempts, so you can sort out a problem quickly
• No change to your Hotek keycards or the way your team already works