FeaturesItinerary
Itinerary · Live

One list per stay.
Three views of it.

The guest reads it on their own screen, your team works the same day across every room, and the floor ticks it off. Nothing is retyped.

3,500+properties on the platform
admin.holidayhero.com/concierge/day-board
The HolidayHero day board: one day across every listing, with each guest’s itinerary items on a timeline
For guests

Everything booked for the stay, day by day, in their own language. Answers to the usual questions too, with nothing to download.

For your team

The same list, as a day board across every room and a tick list for whoever delivers. Nothing is copied between them.

The argument

One list per stay. The guest reads it, the day board runs on it and the manifest ticks it off. Nobody retypes anything.

The itinerary

The one screen a guest opens on day three.

What is booked, what is on today, what is next, and answers from your guidebooks to the questions guests would otherwise ring reception for.

It assembles per guest, per day and in 100+ languages, and opens on their own screen on your domain, with nothing to install.

An item is one of four things
ExperienceAmenityGuidebookCalendar event
and sits in one of three places in time
A day
A day and a time
The whole stay
01
Items arrive without anyone typing them

Confirmed orders become items, one per experience per day, with the quantity ordered. Two breakfasts is two. Cancel the order and its items go too.

02
Add-ons from the property system land on it too

Breakfast, dinner or half board from the rate lands on the itinerary automatically, on the days you choose. Live for Cloudbeds and StayNTouch. Your PMS stays in charge.

03
Some items are for the guest, some are not

Every item is external or internal. Internal items stay with your team and never reach the guest’s screen or the AI assistant.

100+
languages, assembled per guest
95%
of questions answered instantly · Ibiza Luxury Villas
75%
fewer inquiries · Rens/Spain
What it deliberately does not do
It does not replace your concierge team. It removes the repeated question, not the person.
It adapts by guest, stay day and language. Nothing scores or profiles the guest.
Analytics show what guests open, not whether the content is any good.
It is not a marketplace. The recommendations are yours and cannot be bought.

One dataset

Three views. One list.

Nothing is exported, synced or retyped. Change an item once and every view is already correct. Pick a booking and follow it through.

Sanne de Vries · Room 214
Thursday, day 3
Breakfast ×208:30
Canal tour ×214:00
Bike hire ×2Whole stay
Where do the bikes go at night?Guidebook
The guest

One reservation, external items only.

Thursday 16 October
207
210
214
Breakfast ×2
216
301
305
The operator

One day across every room, grouped by reservation.

Breakfast · Thursday3 of 5 ticked
108Haddad2 covers
207Tanaka1 cover
214de Vries2 covers
216JohanssonGluten free2 covers
305GarcíaOat milk for one3 covers
The floor

One item, one day, every guest who ordered it, on screen or printed.

Ordered once by the guest. The same row sits on their screen, on the day board at 08:30 and on the breakfast list.

The views are transposes, not copies

The day board shows every room for one day. A manifest shows every guest for one item. Same data, rotated.

A manifest is a definition, not a snapshot

Its rows are read live, so new orders appear and cancellations drop off. At the end of the day it keeps its ticks.

One day boundary, said plainly

The guest’s screen and the day board use the room’s time zone. A manifest uses the property’s, because it spans rooms.

Ticks are shared

Every tick records who made it and when, and the whole team sees it. Two people ticking at once get one tick.

Nothing is retyped, from anywhere

PMS add-ons, guest orders and items your team adds all land in one place, so the printed sheet matches the guest’s phone.

4 → 1tools consolidated · Hans Brinker Hostel

The day board

One day, every room.

For whoever runs the shift: front office, duty manager, concierge desk. Step through the days and narrow by arrivals, stayovers and departures, without reloading.

Thursday 16 October14 of 19 rooms
RoomMorningMiddayAfternoonEveningAll day
104 · Moreau
Stayover
BreakfastWine tasting
108 · Haddad
Stayover
Breakfast
Bike hire
112 · Lindqvist
Departure
BreakfastLate check-out
115 · Rossi
Arrival and departure
Day spa
201 · Novak
Stayover
Dinner
Parking
207 · Tanaka
Stayover
BreakfastCooking class
210 · Müller
Departure
BreakfastTaxi
214 · de Vries
Stayover
Breakfast ×2Canal tour ×2
Bike hire ×2Internal · Anniversary card in room
216 · Johansson
Stayover
YogaBreakfast
301 · Fernández
Stayover
Dinner
Half board
305 · García
Stayover
Breakfast
Internal · Extra towels
311 · Ibrahim
Stayover
Fridge filled ×12
312 · Petrov
Departure
Breakfast
320 · Okoro
Stayover
BreakfastTheatre
01
Day type follows the room’s time zone

A late-evening arrival lands on the right day. A same-day booking counts as both an arrival and a departure.

02
Sized for a real hotel

Measured and built to hold at 500 rooms, so the demo board is the board you get on a full night.

03
The guest’s items, and the ones they never see

Internal items show here and never reach the guest. Click a row at a time to add an item there.

What it deliberately does not do
It is not a task manager and does not assign work.
It is not a PMS, rate screen or channel manager.
It shows one day, not a week planner.
99.9%
uptime, because an operating screen has to be up

FAQ

The questions operators ask.

Do guests actually open this, or does my front desk end up explaining it anyway?+
Guests open whatever is fastest, and this opens from a link with nothing to install. LabNul50 retired its 24/7 phone concierge and has passed 25,000+ guest-opened doors. It removes the repeated question, not the person.
Does my team have to keep this in step with our property system?+
No, and we do not replace your property system. Rate add-ons such as breakfast land on the itinerary automatically, and removing one in the PMS removes it here. Live for Cloudbeds and StayNTouch.
We run several properties in different time zones. Which day is “today”?+
The guest’s screen and the day board use the room’s own time zone, so a late-evening arrival lands on the right day and a same-day booking shows under either filter.
What does it personalise, exactly?+
Guest, stay day and language, and nothing else. Analytics show which items guests open, not whether the content is any good.

One list per stay. Nobody retypes it.

Bring one real day from your property. We will show it as your guest sees it and as your team works it.