Field notes on running the stay.

Guests now see the language of their browser instead of defaulting to English, content gap tasks show which conversation caused them, and analytics charts finally match their totals.

Since 28 September 2026, Booking.com no longer passes guest phone numbers to PMSs and channel managers. The missing field isn't the problem. The dependency is.

Branding is a distribution decision rather than a design one: an app store download, a redirect onto a vendor's domain and a sender name nobody recognises are each a place where a share of your guests fall out. Run the guest app on your own domain, in your own palette and your own voice, and those handoffs stop existing.

Message templates can now be sent or held back based on how many nights a guest is staying, and the template page opens much faster. You can also export your guest list, and guest emails now come from your brand's name.

A country-by-country table of guest registration requirements in six European markets, with the official authority source and the date it was last checked. Only three of the six have a filing system at all; in the other three the duty is to hold a register at the property and produce it on request.

Hostels, holiday parks and aparthotels do not have a queue problem. They have a nobody-is-there problem. Four steps on the guest's own phone, a camera reading a passport, a signature on glass, and the reservation staying correct in the PMS you already run.

Guests can now scan a passport with their phone camera and sign the rental agreement before they travel, online check-in has been rebuilt for mobile, and arrivals have their own screen instead of a filter on the reservations list.

Guests can now see their inquiry's approval and payment status right in chat, without messaging you, and experiences that need your approval can finally be sold through Mollie.