Unified Inbox - HolidayHero

About this video

Email, guest app chat, SMS and WhatsApp all arrive in one inbox. Within each channel a guest has one continuous thread, so their history doesn't fragment every time they book again. Use a channel we don't support yet? Tell us and we'll integrate it. The AI answers 94% of what guests ask. The interesting part is the other 6%: when it can't answer, it creates a task to add the missing content to your guest app, so the next guest who asks gets an answer. And when a conversation needs a person, it arrives with an internal note already written — what was asked, what was tried, what you need to decide. ABOUT HOLIDAYHERO HolidayHero runs the stay — guest-facing and back-office — on whatever PMS you already use. Hotels, holiday parks, vacation rentals, aparthotels and hostels across 23 countries. From €6.50 per unit per month, published pricing, no setup fee. #hoteltechnology #HolidayHero #Hospitality