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Posts in Industry News
Focussed on updates from the travel industry.
Industry News
You get paid at the booking. You earn it during the stay.
Google is turning the hotel booking into a standard that any AI can complete. But the protocol stops at "completed", and the reviews that decide your next booking are written during the stay.
Hjalte Niehorster · 6 min read
Industry News
Owning the pre-stay: what Booking.com's phone-number change really exposed
Since 28 September 2026, Booking.com no longer passes guest phone numbers to PMSs and channel managers. The missing field isn't the problem. The dependency is.
Hjalte Niehorster · 5 min read