Every property hosted,
none of the 2am texts.
Give guests an always-on host across scattered properties — check-in details, access codes, local tips and issues — resolved before they ever reach you.
The engine that powers every step.
Answers what's asked a hundred times a day — instantly, any hour, in the guest's language — so your team stops repeating itself.
AI Unified Inbox →AI chat grounded in your own material, with a self-improving loop that gets sharper the more it's used.
Guidebooks →Curated and controlled by you — your favourites and your partners, never generic TripAdvisor or Google filler.
Guidebooks →Speaks in your voice across 100+ languages — and hands off to a human the moment a human is what's needed.
Hotel Branding →Quietly handles pre-arrival answers, in-stay planning and the right upsell nudge at the right moment.
Adaptable Journey →Every question, plan, tap and purchase becomes data. It's yours to own, segment and act on.
Guest Management →An always-on host for every door.
Remote properties, no reception — the concierge delivers access, answers the essentials and only pings you when something truly needs a person.
Shares door codes and parking the moment they’re due.
Knows the neighbourhood around each specific listing.
Maintenance and true problems reach you with full context.
Four steps, every conversation.
The same anatomy as every HolidayHero agent — built and tuned in Agent Studio, no engineers required.
See how agents are built →On WhatsApp, email, web chat or in-app. The agent picks it up instantly.
Reservation, guest profile, prior stays and live PMS availability.
Your tone, your policies, your guardrails. Escalate when unsure.
Reply, book, upsell, post to the folio or open a task — autonomously.
Hosts recover their evenings — 100% of stays covered with zero night shifts.
Host every property, reclaim your evenings.
See the concierge check a guest in and answer the essentials on its own. Book a demo for your portfolio.