Hotel service,
self-check-in scale.
Blend the independence guests want with concierge service when they need it — long stays, self check-in and on-property services, all handled automatically.
The engine that powers every step.
Answers what's asked a hundred times a day — instantly, any hour, in the guest's language — so your team stops repeating itself.
AI Unified Inbox →AI chat grounded in your own material, with a self-improving loop that gets sharper the more it's used.
Guidebooks →Curated and controlled by you — your favourites and your partners, never generic TripAdvisor or Google filler.
Guidebooks →Speaks in your voice across 100+ languages — and hands off to a human the moment a human is what's needed.
Hotel Branding →Quietly handles pre-arrival answers, in-stay planning and the right upsell nudge at the right moment.
Adaptable Journey →Every question, plan, tap and purchase becomes data. It's yours to own, segment and act on.
Guest Management →The front desk, without the front desk.
Extended-stay guests want autonomy and support. The concierge handles extensions, services and check-in — and turns requests into revenue.
Quotes and confirms extensions at the right rate, in chat.
Schedules mid-stay cleans, laundry and add-ons on demand.
Access codes plus a concierge the moment they need one.
Four steps, every conversation.
The same anatomy as every HolidayHero agent — built and tuned in Agent Studio, no engineers required.
See how agents are built →On WhatsApp, email, web chat or in-app. The agent picks it up instantly.
Reservation, guest profile, prior stays and live PMS availability.
Your tone, your policies, your guardrails. Escalate when unsure.
Reply, book, upsell, post to the folio or open a task — autonomously.
Aparthotels turn 44% of service chats into paid extras — automatically.
Long stays, effortlessly served.
See the concierge extend a stay and upsell a service without staff lifting a finger. Book a demo.