One concierge standard,
every property.
Roll out a consistent AI concierge across your whole portfolio — each property keeps its own brand, rules and language, all governed from one place.
The engine that powers every step.
Answers what's asked a hundred times a day — instantly, any hour, in the guest's language — so your team stops repeating itself.
AI Unified Inbox →AI chat grounded in your own material, with a self-improving loop that gets sharper the more it's used.
Guidebooks →Curated and controlled by you — your favourites and your partners, never generic TripAdvisor or Google filler.
Guidebooks →Speaks in your voice across 100+ languages — and hands off to a human the moment a human is what's needed.
Hotel Branding →Quietly handles pre-arrival answers, in-stay planning and the right upsell nudge at the right moment.
Adaptable Journey →Every question, plan, tap and purchase becomes data. It's yours to own, segment and act on.
Guest Management →Central control, local character.
Set the standard once and deploy everywhere. Guest profiles follow them across the group, and every location reports into one view.
One set of guardrails, rolled out to every property at once.
Loyalty and history recognised at any location in the group.
Compare response times and sentiment across the portfolio.
Four steps, every conversation.
The same anatomy as every HolidayHero agent — built and tuned in Agent Studio, no engineers required.
See how agents are built →On WhatsApp, email, web chat or in-app. The agent picks it up instantly.
Reservation, guest profile, prior stays and live PMS availability.
Your tone, your policies, your guardrails. Escalate when unsure.
Reply, book, upsell, post to the folio or open a task — autonomously.
Groups cut first-response time by 90% across every location — with one rollout.
One standard, the whole portfolio.
See how a group deploys the concierge to every property in weeks, not quarters. Book a walkthrough.