A concierge as personal
as your property.
Give every guest a five-star, one-to-one concierge — pre-arrival to checkout — without adding a night shift. It knows your rooms, your restaurant and your neighbourhood.
The engine that powers every step.
Answers what's asked a hundred times a day — instantly, any hour, in the guest's language — so your team stops repeating itself.
AI Unified Inbox →AI chat grounded in your own material, with a self-improving loop that gets sharper the more it's used.
Guidebooks →Curated and controlled by you — your favourites and your partners, never generic TripAdvisor or Google filler.
Guidebooks →Speaks in your voice across 100+ languages — and hands off to a human the moment a human is what's needed.
Hotel Branding →Quietly handles pre-arrival answers, in-stay planning and the right upsell nudge at the right moment.
Adaptable Journey →Every question, plan, tap and purchase becomes data. It's yours to own, segment and act on.
Guest Management →The personal touch, at every hour.
Boutique guests expect to be known. The concierge remembers preferences, curates the stay and quietly upsells what fits.
Reserves tables and treatments straight into your systems.
Recommends the neighbourhood the way your team would.
Offers the right upgrade at the right moment, on-brand.
Four steps, every conversation.
The same anatomy as every HolidayHero agent — built and tuned in Agent Studio, no engineers required.
See how agents are built →On WhatsApp, email, web chat or in-app. The agent picks it up instantly.
Reservation, guest profile, prior stays and live PMS availability.
Your tone, your policies, your guardrails. Escalate when unsure.
Reply, book, upsell, post to the folio or open a task — autonomously.
Boutique hotels see a 38% lift in on-property spend when the concierge handles the ask.
Five-star service, zero night shifts.
See the concierge handle a real guest request in your brand voice — book a demo tailored to your property.