Field notes on running the stay.

The HolidayHero MCP server is generally available. The full tool list, the permission model, the audit trail, and an honest account of what is not ready yet.

Message templates can now check what's on a guest's itinerary or where a booking came from before they send, and WhatsApp auto-replies can carry your own wording instead of one fixed message for every property.

A forty-room property answers guests on five surfaces before lunch. What changes when WhatsApp, SMS, email, web chat, Booking.com and Airbnb become one queue — with the reservation showing alongside the conversation, sitting on top of the PMS you already run.

Operators can now leave internal notes on a conversation that guests never see, including automatic handoff notes from the AI assistant, and filter the inbox by channel. StayNTouch bookings now sync with their true source and room rate.

OTAs change their fees, rankings, and policies constantly — and operators who find out late pay for it in margin and visibility. Here's why monitoring OTA news matters, three recent changes that caught hosts off guard, and how to stay informed in five minutes a day.

Workspace owners can now decide who can edit what, message templates can be previewed and duplicated, and you can switch the payment method we bill for your subscription.

Maximize vacation rental bookings with strategic marketing. Optimize online presence, engage on social media, and leverage guest experience apps!

Explore the art of hospitality in every step of the guest journey. From pre-arrival anticipation to the stay experience, departure, and beyond—discover the key stages designed to make every guest feel special. Elevate your understanding of hospitality excellence.