Author
Hjalte Niehorster
Hjalte is CEO and co-founder of HolidayHero, an Amsterdam-based platform that runs the whole guest stay for hotels, holiday parks, hostels, aparthotels and short-term rentals. He also runs a rental property himself, which is a decent cure for building features nobody asked for. Most of his writing here is product: new integrations, guest registration and compliance work, and the reasoning behind decisions that show up in your account a few weeks later.
12 articles
Manifests give you a live check-off list for every experience and day, confirmed orders now land on the days they are for, and Cloudbeds rate add-ons can flow into the guest itinerary.
Google is turning the hotel booking into a standard that any AI can complete. But the protocol stops at "completed", and the reviews that decide your next booking are written during the stay.
Guests now see the language of their browser instead of defaulting to English, content gap tasks show which conversation caused them, and analytics charts finally match their totals.
Since 28 September 2026, Booking.com no longer passes guest phone numbers to PMSs and channel managers. The missing field isn't the problem. The dependency is.
Message templates can now be sent or held back based on how many nights a guest is staying, and the template page opens much faster. You can also export your guest list, and guest emails now come from your brand's name.
Guests can now scan a passport with their phone camera and sign the rental agreement before they travel, online check-in has been rebuilt for mobile, and arrivals have their own screen instead of a filter on the reservations list.
Guests can now see their inquiry's approval and payment status right in chat, without messaging you, and experiences that need your approval can finally be sold through Mollie.
The HolidayHero MCP server is generally available. The full tool list, the permission model, the audit trail, and an honest account of what is not ready yet.
Message templates can now check what's on a guest's itinerary or where a booking came from before they send, and WhatsApp auto-replies can carry your own wording instead of one fixed message for every property.
Operators can now leave internal notes on a conversation that guests never see, including automatic handoff notes from the AI assistant, and filter the inbox by channel. StayNTouch bookings now sync with their true source and room rate.
Operators can now filter the Day Board down to just arrivals, stayovers or departures, and guest profiles support custom fields that show up right inside the shared inbox.
Workspace owners can now decide who can edit what, message templates can be previewed and duplicated, and you can switch the payment method we bill for your subscription.